Only applicable to purchases made through www.hasi.pt
What should I do if I am not satisfied with my purchase?
In case you wish to exchange or return your item, you can contact customer support at firstname.lastname@example.org , within 15 working days counting from the day of delivery, which will provide you with all the necessary information regarding the swap / return process. Under no circumstance should you send the items without previous notice, as these will be received.
Item return should respect the following conditions:
1st – Items must be in good condiction (in the same state it was in when delivered), with the original package and corresponding invoice and payment receipt.
2nd – CDs, DVDs and Software with the original sealed wrapping and an unbroken seal.
3rd – If the packaging is damaged and the items show clear signs of use, we cannot accept the exchange nor refund the amount paid.
After contacting our customer support through info@hasi and having been given instructions by our team, you should send us the item, properly parceled and with the original package to our address:
Avenida da Quinta Grande Nº 30 J
Alfragide (Quinta Grande)
Please consider the following when exchanging your item:
If you opt for a refund, bear in mind that:
– The refund is processed through the same original method of payment or according to our Client’s instructions. If you opt for Multibanco (ATM Network), do provide us your NIB so that we can process your return faster.
– Shipping costs to our address will be borne by the customer. Only in specific situations will HA Soluções Informáticas pick up your items.
What should I do if I receive a damaged package or items?
If your package is damaged, you should first check its content at the moment of delivery and immediately file a complaint with your carrier, subsequently contacting our customer support at email@example.com within 12 hours of the delivery. You should also contact our customer support at firstname.lastname@example.org in case you have received a package in good conditions but with damaged items.
Our Customer Support will schedule a pickup in the area where you originally received your order, at a place of your designation, initiating the replacement process.
What should I do if my items have any technical problems?
In case your items have any technical problems, please contact Toshiba’s Customer Support (tel 707 265 265), which will schedule a pickup for repair in the place you designate.
All products are covered by the Manufacturer’s Warranty, for 1, 2 or 3 years according to the model and characteristics of the product.
If you prefer, you can go directly to the Toshiba Repair Center to request technical assistance for your product. You find further information in your product’s guidebook under “warranty terms and conditions”.
Toshiba Repair Center address:
Quinta Grande-Assistência técnica, Lda
Av. da Quinta Grande nº30J
Alfragide (Urbanização da Quinta Grande)
Fax -21 4721739